POLICIES

CANCELLATION & MISSED APPOINTMENT POLICY

It is my responsibility to remember and attend my appointments. Foundation Physiotherapy sends appointment reminders via email, and I can check my portal for upcoming appointments. Appointments can be cancelled and/or rescheduled via email or phone within 24 hours.
I acknowledge that missed appointments or late cancellations result in the loss of income for my treating practitioner. It disrupts my plan of care and also results in the loss of another client being able to access timely services.

In the case of an emergency, I will notify the clinic and/or my practitioner to reschedule my appointment. Appointments that are rescheduled within a reasonable amount of time may be waived by my practitioner. Foundation Physiotherapy will do the best it can to assist me in rescheduling my appointment

I acknowledge that late cancellations less than 24 hours (unless of an emergency) and missed appointments without notice (no-shows) WILL be subject to a fee. I will be called and notified of the fee, and my credit card will be charged accordingly.

In the case of dispute, I can speak with my practitioner and/or the clinic lead and will ensure that future missed appointments do not occur again.

FEE SCHEDULE POLICY

Foundation Physiotherapy strives to provide a great place to work for its practitioners and administrative staff. This includes properly rewarding staff for the great work they do. As such, we are guaranteeing yearly cost of living adjustments for our our employees.

In order to do this, rates for our services may change yearly. Foundation Physiotherapy will inform its clients via email about rate increases. Although it is never easy to raise fees for the cost of health care services, our clinics face the same challenges as other retailers such as increased vendor pricing, increasing leases, inflation rates and competitive salaries to attract and retain the best staff.

If cost of our services limits your ability to access our care, please reach out directly to raj@foundationphysio.com

*Please note, all of our rates are in CAD currency.

PRIVACY POLICY & REGULATION

As a regulated health care facility, Foundation Physiotherapy abides to the Personal Health Information Protection Act, as set out by the provincial government of Ontario.

Foundation Physiotherapy ensures all of its regulated health care practitioner employees are in good standing with their respective professional Colleges. Each practitioner is required to submit their College standing to the company yearly. Independent contractors, outside of the three colleges listed below (Naturopathy, Psychology, Social Work, Occupational Therapy), are independent practitioner businesses outside of Foundation Physiotherapy. who are required to govern themselves with their respective colleges

College of Physiotherapists of Ontario
College of Chiropractors of Ontario
College of Massage Therapists of Ontario