EXTENDED HEALTH BILLING AND PAYMENT POLICY In an effort to provide timely and efficient client care, we are no longer billing your extended health benefits directly. We understand this has been a helpful service in the past, but with growing clientele and limited human resources, we have had an increasing amount of unpaid services. Our mission is to deliver a memorable and quality health care experience. In order to meet this mission and to keep our service costs competitive, we have decided to change our direct billing policies. – Direct billing will no longer be provided for RMT, Bracing or Orthotics services. – Direct billing for physiotherapy will ONLY occur as exception, with approval from a manager or director, if it has been determined the client cannot pay out of pocket. – In the above situation, direct billing will ONLY occur if a credit card number is left as a security. The credit card will only be charged if the insurance company rejects the billing in any form. You will be notified immediately via email regarding the reason for the rejection and amount that was charged. This is to ensure that Foundation Physiotherapy will be rightfully compensated for the provision of the service. The administrative staff at Foundation Physiotherapy will be happy to provide contact information for your insurance company, but it is expected that clients are to understand and keep track of their plan allowances. We will not be responsible if you exceed your allowance. Your therapist will be happy to discuss appropriate treatment planning, as well as alternative options, if staying within your allowance is a priority.